The coronavirus has rapidly changed the way we do our jobs and for lawyers, this could not be more true. What used to be an in-person consultation is now a conference call, and while cloud-based phone systems facilitate this type of conversation from any device, most law firms have not been able to take advantage of cloud communication because of the inability to meet the strictest security and compliance regulations until now.
Professional service firms need the flexibility of a cloud-based phone system to do what a traditional on-site system simply cannot do. Your team needs to be able to field calls securely from any device, easily add/remove users, spin up on-demand video conferences, and access client data – again, from any location and device.
But what about security and maintaining critical controls on rollouts and updates?
At the end of the day, it is a cost-security balance that every law firm has to find, and private-cloud provides a means for compliance regulated law firms to maintain the software updates and security controls internally while being able to provide your partners with the communication, video and client information needed to work securely from any device and location.
In fact, flexibility combined with security is a key reason many law firms are looking at MiCloud Flex.
With so much to consider, the job of evaluating communication services can be time-consuming. But the more you understand what you need and what’s available in the market today, the easier the choice becomes.
Here are the 10 most important features to prioritize as you consider a private cloud communication solution.
Your 10-point checklist
1. Better Customization
Many law firms mix and match technologies to suit their team needs, which is why every IT environment is unique. One-size-fits-all unified communications and collaboration solution isn’t going to be adequate. With MiCloud Flex, you can easily integrate your phone application with popular back-office cloud solutions such as CRM, appointment-setting, boss/secretary set-up, and other applications. What’s more, complex integration needs are central to this solution. With Mitel, your cloud solution transforms into a communications hub that enables your team to improve the client experience.
2. Enhanced Security
When it comes to security, compliance, and client data is a mission-critical IT workload and there can be no shortcuts. That’s why MiCloud Flex is built on Google Cloud; the same infrastructure Google uses for its end-user products, several of which serve over one billion users each day. The system is deployed in a dedicated and secure environment. Cloud access provides a deeper level of security due to private and secure network links, and the platform offers the necessary compliance to meet regulatory requirements. Plus, your partners benefit from a highly reliable and secure communications system that delivers the same features and functionality, whether they are in the office, or working from home.
3. More Control Over Upgrades & Maintenance
When you move to a public cloud, you are typically at the mercy of general maintenance windows, with little-to-no control over when updates occur. This can be both frustrating and inconvenient.
Instead, MiCloud Flex offers complete control over maintenance and upgrade windows. You can perform upgrades and other maintenance activities during a specified time frame of your choosing. Our approach reduces the overall impact of a system outage, increasing reliability and performance.
4. Advanced Contact Center Integration
Most law firms can only offer a third-party, standard out-of-the-box contact center through a partnership. Third-party contact centers introduce additional complexity, and any troubleshooting requires the intervention of third-party support teams. Mitel owns and develops its contact center solution, which is fully integrated with our cloud communications platform. The MiCloud Flex Contact Center is an omnichannel contact center designed to enable exceptional customer experiences anywhere, anytime. It leverages Google AI capability, drastically reduces the complexity associated with integrating multiple tools, and generates deep insights into data and performance.
5. Easy Migration
The process of migrating from an on-site system to the cloud can be complicated. The last thing you want to do is rip out the existing system in its entirety and replace it. With MiCloud Flex, you don’t have to. Our robust migration strategy provides an easy path for moving customers from your current system to the cloud efficiently and effectively. Our customers have the option to maintain existing hardware, including endpoints, gateways, and controllers, with either a hybrid or full cloud model.
6. Direct Control Over System Hardware
Most private cloud unified communication solutions are dependent on third-party phones, leaving you with no direct control over your phone portfolio or roadmap.
Mitel has a robust family of desktop endpoints that enhance the communications experience for businesses at any level. Law firms can choose from a wide range of Mitel 6900 Series of devices and wireless DECT phones with MiCloud Flex. We own and develop the hardware and software for our systems, giving you full control over the roadmap.
7. Complete Integration with End Points
A private cloud communications system in which the phones aren’t integrated with the unified communications application won’t provide you with enough value or functionality. Mitel endpoints are fully integrated with collaboration applications, creating a seamless ecosystem that boosts employee productivity.
8. Simple Licensing Model
No matter how you choose to deploy your private cloud communications platform—on-site, cloud, or private-cloud—your licensing model needs to be simple. It’s one of the most common themes we hear from procurement departments. Complete feature and application transparency allow you to scale appropriately without having to worry about your investment.
9. Cost-Effective Third-Party and Custom Integrations
When working with other private cloud communications vendors, you’ll often find that third-party and custom integrations use proprietary code. This is a slow and costly process that you won’t experience with Mitel. REST APIs allow our customers and third-party developers to deliver custom integrations faster and at a lower cost. We even made sure the boss/secretary setup remained in place.
10. Enhanced Reliability with Less Downtime
Downtime is a major concern for any medical practice. If your vendor must manually bring up the secondary data center whenever you lose communications, you’ll be offline much longer than you need to be, and when case details are on the line, you can’t afford to be unavailable.
MiCloud Flex provides automated failover to a geo-redundant data center. As a result, you experience minimal-if-not-any downtime with no customer intervention required to activate failover, providing better business continuity.
Any decision that impacts your entire practice will, of course, require an exhaustive selection process. But the above checklist should help you focus on the most critical features.
Keep in mind that MiCloud Flex offers much more than what we’ve outlined above. Our cloud unified communications and collaboration solution offers numerous features that will make the difference for medical practices in the way of flexibility, reliability, and security.