Need Help? Call (562) 236-4000

KTS University

Bridging the Knowledge Gap Between Your Investment & Expertise

What Makes KTS University so Valuable to You?

KTS University is the culmination of our commitment to the training process, before, during, and after the implementation. We don’t install and configure your Mitel/ShoreTel equipment, then give you a handout or website link and expect you to figure it out.  

Depending on the needs of your organization, we have two dedicated trainers, and we can provide KTS clients with:

Pre-installation and capabilities overview

Online customized training prior to the “cutover” or “go live” date.

1st day(s) of “in service” after the cutover to answer additional questions and follow up 1-on-1 Administrative training 

Access to on-going quarterly admin training sessions online 

Meet Your  Director of Training for KTS University 

Katherine T. Enna

Director of Training,
KTS University
Prior to working For KTS Networks, Katherine was the Telecommunications Manager at Remedy Intelligent Staffing.  Remedy was a large, long-time Toshiba customer of KTS Networks.  When Remedy merged with another agency, KTS was fortunate enough to quickly bring Katherine on-board as a trainer for ShoreTel Products.

After starting with KTS Networks in Dec 2006, there have been a lot of changes in the Industry.  Katherine is one of many talented people who have worked For KTS Networks for over a decade.  The Sales Team regularly engages Katherine as a resource to provide product insight during the sales process.

Katherine is Mitel certified for MiVoice Connect (UC) and MiCloud Connect (UCaaS) products including legacy ShoreTel 14.2 and below versions.  She is also a Project Manager for MiCloud Connect and handles end-user training and Mitel Admin training for the Mitel Portal and MiVoice Connect Director.  This includes end-users courses on the Connect Client when migrating from Legacy ShoreTel 14.2 to Mitel Connect UC or UCaaS.

She is responsible for creating new training material and incorporating tools provided by Mitel.  Katherine works directly with Mitel to offer customer insight and feedback on new and existing products.  Her responsibilities include conducting quarterly refresher Admin Courses for UC and UCaaS customer and respective products.

Katherine welcomes the challenge of helping KTS Customers stay current with new products and tools while making technology fun and interesting for end-users and administrators, regardless of their technical skill and expertise.

"As a technical trainer, I have fully embraced working from anywhere and love technology.  This was even before our current remote working environment was accepted as a very productive and effective alternative workplace."

Ready to Explore Your Training Options?

Please fill out the form and let us know how we can help.
If you have a quick question, call (562) 719-9788. 
Please note, limitations do apply and do not replace contacting support@ktsnetworks.com for our SAC Team (Support Assistance Center). Questions to KTS University are not limited to end-user questions and cover the Mitel/ShoreTel Director, end-user client software, handset, conference bridge, and mobility app. Support questions that require troubleshooting and remote access must be directed to the SAC Team.