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Meet Your Director of Training for KTS University
Katherine T. Enna
Director of Training,
KTS University
KTS University
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Prior to working For KTS Networks, Katherine was the Telecommunications Manager at Remedy Intelligent Staffing. Remedy was a large, long-time Toshiba customer of KTS Networks. When Remedy merged with another agency, KTS was fortunate enough to quickly bring Katherine on-board as a trainer for ShoreTel Products.
After starting with KTS Networks in Dec 2006, there have been a lot of changes in the Industry. Katherine is one of many talented people who have worked For KTS Networks for over a decade. The Sales Team regularly engages Katherine as a resource to provide product insight during the sales process.
Katherine is Mitel certified for MiVoice Connect (UC) and MiCloud Connect (UCaaS) products including legacy ShoreTel 14.2 and below versions. She is also a Project Manager for MiCloud Connect and handles end-user training and Mitel Admin training for the Mitel Portal and MiVoice Connect Director. This includes end-users courses on the Connect Client when migrating from Legacy ShoreTel 14.2 to Mitel Connect UC or UCaaS.
She is responsible for creating new training material and incorporating tools provided by Mitel. Katherine works directly with Mitel to offer customer insight and feedback on new and existing products. Her responsibilities include conducting quarterly refresher Admin Courses for UC and UCaaS customer and respective products.
Katherine welcomes the challenge of helping KTS Customers stay current with new products and tools while making technology fun and interesting for end-users and administrators, regardless of their technical skill and expertise.
"As a technical trainer, I have fully embraced working from anywhere and love technology. This was even before our current remote working environment was accepted as a very productive and effective alternative workplace."
After starting with KTS Networks in Dec 2006, there have been a lot of changes in the Industry. Katherine is one of many talented people who have worked For KTS Networks for over a decade. The Sales Team regularly engages Katherine as a resource to provide product insight during the sales process.
Katherine is Mitel certified for MiVoice Connect (UC) and MiCloud Connect (UCaaS) products including legacy ShoreTel 14.2 and below versions. She is also a Project Manager for MiCloud Connect and handles end-user training and Mitel Admin training for the Mitel Portal and MiVoice Connect Director. This includes end-users courses on the Connect Client when migrating from Legacy ShoreTel 14.2 to Mitel Connect UC or UCaaS.
She is responsible for creating new training material and incorporating tools provided by Mitel. Katherine works directly with Mitel to offer customer insight and feedback on new and existing products. Her responsibilities include conducting quarterly refresher Admin Courses for UC and UCaaS customer and respective products.
Katherine welcomes the challenge of helping KTS Customers stay current with new products and tools while making technology fun and interesting for end-users and administrators, regardless of their technical skill and expertise.
"As a technical trainer, I have fully embraced working from anywhere and love technology. This was even before our current remote working environment was accepted as a very productive and effective alternative workplace."