Why Consider a Contact Center Solutions?
Customer simply won't
tolerate bad service!
of customers have stopped using a product or service after having to repeat themselves or having been passed from rep to rep for help.
Younger customers between the ages of 18-34 have stopped using a product or service after five times of encountering a bad customer service experience, revealing the higher standards that today's companies must meet for younger customers.
Reliable, easy, and secure
Ensure productivity for all agents with 99.999% uptime SLA and a unified toolset that eliminates app confusion.
Engaging and collaborative
Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.
Design better experiences with support for all channels and proactive, AI-powered self-service.
Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.
Increase customer satisfaction
Personalize CX across channels with agent-supported or self-service options.
Reduce agent and administrative effort with intuitive, AI-powered solutions.
Omnichannel Customer Service
- Interactive Voice Response (IVR) keeps innovating to improve and expand your self-service options.
- Auto Dialer improves connection rates, increases completed call volume and accelerates campaign list handling.
- Agent Workspace streamlines customer interactions to keep agents productive and customer satisfaction high.
- Automatic Call Distribution (ACD) -
directing calls to qualified agents or self-service solutions
- Virtual Agent reduces customer effort by capturing intent and delivering faster resolution times
Digital Customer Service
- Digital Channels handle all interactions through a single pane of glass.
- Omnichannel Routing gives agents fast, responsive customer connections across any channel.
- Receive payments faster through secure payment processing enabling agents to handle payment authorizations to receive payment and meet compliance.
- Native CRM & API integrations manage all your channels in one place, whether it is an SMS, Voice Messages, Chat Apps, or Video Interaction metrics.
Reporting & Analytics
- Contact Center Analytics highlights the status of critical performance metrics, driving insights needed to optimize customer experiences.
- Instant notifications when any performance metric is off-target for an instance or as a trending issue.
- Customer Experience Analytics discovers opportunities for improvement and identifies customer frustration points with a visual map of their journey.
- Surveys gather unbiased feedback from customers immediately following an interaction.
Happy Clients Comments
"Just wanted to personally THANK YOU for your helping us find and migrate our phone system. It is a huge weight off our shoulders."
"Thank you for reaching out and for another wonderful training session at KTS. We greatly appreciate the dedication towards supporting your clients and it definitely does stand out!"
"I wanted to thank your team for your help with the move this weekend. It made me realize I chose the right phone system and the right team to partner with."
Introducing Speech & Text Analytics
Instant insights out of the box.
Realize rapid time to value with pre-built categories, minimal set-up, and guided onboarding within the application. Instant intelligence with ML/AI, sorts calls, chats, texts, and social posts that need attention, classifying the interactions that matter the most.