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Dramatically Improving the Customer Experience with

Contact Center Solutions

Why Consider a Contact Center Solutions?

Customer simply won't 

tolerate bad service!

41%

of customers have stopped using a product or service after having to repeat themselves or having been passed from rep to rep for help.

5x

Younger customers between the ages of 18-34 have stopped using a product or service after five times of encountering a bad customer service experience, revealing the higher standards that today's companies must meet for younger customers.

Reliable, easy, and secure

Ensure productivity for all agents with 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Increase customer satisfaction

Personalize CX across channels with agent-supported or self-service options.

Reduce friction

Reduce agent and administrative effort with intuitive, AI-powered solutions.

Omnichannel Customer Service

  • Interactive Voice Response (IVR) keeps innovating to improve and expand your self-service options.
  • Auto Dialer improves connection rates, increases completed call volume and accelerates campaign list handling.
  • Agent Workspace streamlines customer interactions to keep agents productive and customer satisfaction high.  
  • Automatic Call Distribution (ACD) - 
    directing calls to qualified agents or self-service solutions
  • Virtual Agent reduces customer effort by capturing intent and delivering faster resolution times

Digital Customer Service

  • Digital Channels handle all interactions through a single pane of glass.
  • Omnichannel Routing gives agents fast, responsive customer connections across any channel. 
  • Receive payments faster through secure payment processing enabling agents to handle payment authorizations to receive payment and meet compliance. 
  • Native CRM & API integrations manage all your channels in one place, whether it is an SMS, Voice Messages, Chat Apps, or Video Interaction metrics. 

Reporting & Analytics

  • Contact Center Analytics highlights the status of critical performance metrics, driving insights needed to optimize customer experiences. 
  • Instant notifications when any performance metric is off-target for an instance or as a trending issue. 
  • Customer Experience Analytics discovers opportunities for improvement and identifies customer frustration points with a visual map of their journey.
  • Surveys gather unbiased feedback from customers immediately following an interaction. 

Happy Clients Comments

Mobilitie

"Just wanted to personally THANK YOU for your helping us find and migrate our phone system. It is a huge weight off our shoulders."

Fuscoe Engineering

"Thank you for reaching out and for another wonderful training session at KTS. We greatly appreciate the dedication towards supporting your clients and it definitely does stand out!"

Rail Pros

"I wanted to thank your team for your help with the move this weekend. It made me realize I chose the right phone system and the right team to partner with."

Introducing Speech & Text Analytics

Instant insights out of the box.

Realize rapid time to value with pre-built categories, minimal set-up, and guided onboarding within the application. Instant intelligence with ML/AI, sorts calls, chats, texts, and social posts that need attention, classifying the interactions that matter the most.
watch 1 min. video

Apps Integration

Integrate business apps, including Microsoft Teams and CRM system with your cloud phone system, seamlessly.

Ready to Explore Your Contact Center Options?

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Recommended Vendors

8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat. Chosen in the Gartner top 10, 8x8 has defined itself as one of the the business communication leaders in Software-as-a-Service, offering  XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences.

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP®) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, device, and device location. RingCentral offers three essential products in its portfolio, including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®, the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Cloud Contact Center solutions.