Posts with the category “contact-center”
3 Use Cases When Touchless Tech Improves Customer Experience
March 26th, 2021
For years, consumers have been able to order, pay for and pickup their daily coffee, jump into a prepaid Uber and receive confirmation of their latest Amazon order all from the convenience of their mo...
In a pandemic, Business Videoconferencing Keeps It Personal
December 1st, 2020
Business isn’t personal – or is it? After all, in-person meetings are where relationships are built and deals are struck. But as organizations deal with the threat of the Coronavirus, they’re limiting...