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Experiencing Buyer's Remorse? Critical Questions to Ask Before You Switch Phone Systems (Again)

Cloud purchases come with buyer's remorse.
Some business leaders tell us they have buyer's remorse after signing up for a cloud-based business phones solution because they expected more features or thought it would be easier to use.
Eventually, you will probably look around for other cloud phone options.

CRITICAL QUESTIONS to ask yourself before you change to a new cloud solution:

  • Can you mix and match features from different licensing tiers?
  • Do the majority of the 3rd party apps have a native interface, or will you have to manage them externally?
  • Are there any capped plans or hidden add-ons for calls, storage, or QoS?
  • Do they offer contracted 99.99% SLAs to guarantee service uptime?
  • WIll the partner you work with help manage other 3rd party apps that work with your cloud voice system, or do you have to do that yourself?

At KTS Networks, we help business leaders evaluate and find the right cloud communication solution. We also assign a dedicated project manager and engineer to ensure you get up and running. We also offer free training for current and new employees.

If you are happy with your current system, that is great!

If you would like to talk about your business phone options, click the link below to find a time to speak.

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