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Why Migrate Voice and Collaboration to the Cloud?

Time – or more precisely, the lack of it – is the biggest daily headache for most IT managers. Often working with limited resources and a small team, they still have to shoulder an immense set of responsibilities. In addition to new growth initiatives, there are multiple systems to maintain and often various locations to support.

As an overworked and understaffed IT manager, wouldn’t it be nice to stop worrying about at least one of these systems? If you’re thinking “yes,” then consider moving your business phone system to the cloud.

By deploying a 
cloud phone system, you can transfer many of the responsibilities for support and maintenance to the vendor who can serve as that telecom expert for you. At the same time, you can standardize communications across your entire organization and simplify telecom management.

What is Cloud Communication?

Let’s make sure we all share the same definition of cloud communication. The cloud refers to software and services hosted by the provider that runs on the Internet, in place of equipment and servers housed in your building.

Benefits of Moving to the Cloud 

  • Cloud billing is predictable.  Cloud phone systems provide an affordable fixed monthly fee, allowing businesses to scale up or down and pay only for what they need and use.
  • Cloud licensing is scalable. This can be ideal for rapidly growing or multi-site businesses.
  • The cloud is available to a remote workforce. Employees can access their phone system, files, and customer data securely from any device, regardless of location.
  • The cloud comes with attractive features that enable employees to use messaging, texts, and videos to serve their clients better.

Five Key Questions to Ask Before Moving to the Cloud

1. Are you in a position to be able to move your carrier services to the cloud?

Carrier services automatically renew contracts unless you write to your carrier and stipulate that you do not wish to auto-renew. It’s a common practice across the board. So, if you want to be in a position to move your phone contracts to the cloud, you’ve got to find out when your data/voice contracts expire.

2. How many vendors do you want to manage?

Most on-premises phone systems are patch-worked together with post-sale features and functionality that have to be managed to work collectively. Trouble-shooting problems are more time-consuming when you have multiple vendors to contact. You no longer replace servers, switches, or manage upgrades in the cloud, reducing the complexity of managing multiple vendors.

3. Should you classify your phone as an operating expense or a capital expense?

Traditional, on-premises phone systems typically require significant out-of-pocket expenses. The initial fee for getting into the cloud is low, and you pay monthly only for what you use.

4. Did you consider the soft cost of IT?

There is a soft cost to the time required by IT to maintain onsite voice equipment, patches, and updates. There are no servers or switch replacements in the cloud,  and upgrades happen automatically, allowing IT to do other projects.  By reducing complexity, a cloud phone system will save you time and enable you to focus on mission-critical tasks that drive productivity.

5. Will a cloud-based phone system “future-proof” the business? And if yes, how? 

Yes, and yes. Cloud solutions are always up to date, with updates taking place in the cloud. Additionally, the aftermath of a global pandemic reminded companies that overnight, your employees could be working 100% remote, and the cloud is the easiest way to do that.

About KTS Networks

Anyone can sell you a phone system. At KTS Networks, we want to build a long-term relationship with you. Whether you have 20 or 500 telephones, we give all our clients the attention and training they need to do their jobs better. We want our customers to get excited about their communication solution and how it works to reshape their business. Our FREE training and quarterly seminars at KTS University ensure everyone on your team (even new hires) have the skills and know-how to achieve results.

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