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Adding Business Voice to Microsoft Teams

A Simpler, Smarter, and Easier Way to Work

Today, everyone wants to do their jobs more efficiently. The “new way of work” means that the average employee – instead of heading into the office to work from their secure and well-designed network - is working from home with a smattering of applications that range from Microsoft Office, email, business communication and collaboration tools. While all of these applications are designed to make our lives easier, they can have just the opposite effect when they don’t integrate or share contact information across platforms.

This blog provides an amplified look at how 8x8, a global leader in business communication has moved the employee experience forward significantly with its native dialer integration directly into Microsoft Teams, giving employees from any sized business a simpler, smarter and more efficient way to work.

Why use a business voice platform inside Microsoft Teams?

Business voice platforms provide superior communication options ranging from virtual attendant, call triage, telephone number forwarding, texting capabilities, voice email transcription, call analytics - just to name a few. A business communicaiton solution unifies all avenues of voice, video and SMS onto one platform.

In a similar way, Microsoft Teams is a familiar collaboration hub that more and more companies are adopting. It integrates with the other Microsoft Office applications to provide employees with a seamless workflow experience.

The 8x8 voice integration inside of Microsoft Teams enables users to make and receive business calls right from the native Teams dialer, reducing the time and complexity of working from multiple applications. It embeds advanced voice communication features and functionality inside the Microsoft Office platform.

Teams and 8x8 are better together.

Here are some of the immediate advantages of accessing an advanced voice solution like 8x8 from Microsoft Teams.

1. Work within a familiar tool. 
Without leaving Teams, send and receive texts, multimedia messages, and faxes securely to customers, colleagues, and partners, and stay compliant using your 8x8 business number.

2. Manage the customer experience from one platform.
The last thing you want to do is make your contact center agents learn a separate tool. After all, the goal here is integration and efficiency. 8x8 Contact Center certified for Microsoft Teams routes calls directly to Teams-powered support staff, improving customer service and supporting omnichannel interactions, call recording, analytics on high abandon rates, dropped calls, and more.

3. Reduce barriers in workflow. 
8x8 Voice for Microsoft Teams integrates seamlessly into popular business apps and CRM tools like Salesforce. This means you don’t have to leave one app to access the same data in another app.

4. Use voice analytics to make better decisions.
The 8x8 analytics suite provides an insightful array of reports available at your fingertips. Realtime data and speech analytics offer visibility into all your Teams and non-Teams calls—revealing key trends, staffing issues, call patterns, and customer sentiments.

5. [BONUS] Experience easy setup.
8x8 makes the connection to Microsoft Teams as straightforward as it can be…and we need to emphasize, not “enterprise easy” or “easy for an engineer to add voice to Teams,” but just a few clicks, easy.

It’s a 3 step process to set up:
  • Authorize Microsoft Teams to connect to your 8x8 system.
  • Next, connect your PBX to your Microsoft domain.
  • Finally, wait for the integration to confirm registration, and you can start making calls right from the dialer in your Microsoft Teams app on any desktop, tablet, or mobile device.

Want to boost your employee productivity from any location or device?

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